Can’t Pay – Won’t Pay – The worst customers.

Why picking an audience that does not have the funds to pay is much worse than one that doesn't want to pay.

As a small business owner, focusing on the right target market could make or break your company. In simple words, target market selection means identifying the right audience who has the potential to afford and appreciate the worth of your products or services. It leads to high profitability, streamlined marketing efforts, and increased customer lifetime value when done right. However, selecting the wrong target market could cause dire consequences you don't even want to imagine. This article explores the most crucial aspect of target market selection to help you design your marketing and sales process that generates long-term success.

Who can you add value to?

One of the key challenges is identifying your target market and understanding their needs. This is crucial to the success of your business because it helps you focus your resources and efforts in the right direction to generate revenue. Understanding your target market enables you to offer products and services that meet their needs, stand out from your competition, and ultimately help your business thrive.

Step 1: Conduct Thorough Market Research

The first step towards identifying your target market is conducting thorough market research. This involves gathering information about your potential customers, including their needs, interests, buying habits, and pain points. Once you have a clear picture of your customers, you can tailor your marketing efforts to reach them effectively. You can conduct online surveys, engage in social listening, or consult industry experts to gather this information and gain deeper insights.

Step 2: Identify Your Target Demographics

Once you’ve researched your market, it’s time to narrow down your target demographics. You need to analyze the information you’ve gathered on your customers' needs and preferences, including age, gender, location, education level, and income bracket. This helps you to segment your customers into groups, making it easier to understand their specific needs and tailor your offerings accordingly. Doing so can increase the likelihood of success when delivering your products or services to your target market.

Step 3: Segregate And Prioritize The Demographics

Now that you’ve identified your target demographics, you should segregate and prioritize them based on their receptivity to your products or services. This means understanding the likelihood of them purchasing your product and their overall level of interest. By prioritizing your customers this way, you can more effectively allocate your resources and efforts towards reaching and engaging with potential customers who will most likely convert into paying customers.

Step 4: Determine Niche or Majority Appeal

The final step in target market selection is determining whether your product or service caters to a niche audience or the majority. To compete effectively, small businesses need to differentiate themselves in the market. One way to do this is by identifying a niche audience that needs your product or service and delivering focused, tailor-made campaigns. Alternatively, you may cater to a broader audience and face more competition but potentially generate higher revenues by attracting a broader customer base. Remember, evaluating your unique value proposition and how it aligns with your target demographic is essential.

Who can afford to pay?

Before you go rushing off designing a promotional campaign, take a minute to consider who can afford to pay for the product you have identified.

It's not enough to know who you're targeting - you also need to determine whether they have the financial means to purchase what you're offering.

Research your audience's disposable income:

The first step in assessing your target market's financial means is conducting thorough research on disposable income. Use tools like census data, market reports, and surveys to determine what percentage of your audience falls into different income brackets. You can use this information to create buyer personas that reflect the spending habits of your audience and tailor your marketing and pricing strategies accordingly.

Analyze price elasticity:

Price elasticity refers to how sensitive consumers are to changes in price. If your product is highly elastic, even a small increase in price can cause a significant drop in demand. Conversely, if your product is inelastic, customers may be willing to pay more for it because they value it highly. You can use surveys and A/B testing to evaluate your product's elasticity and adjust your prices accordingly.

Consider value perception:

Even if your product or service is priced fairly based on its production costs and competitors' charges, consumers may still perceive it as overpriced. To avoid this, consider the perceived value of your product or service. How does it solve a problem for your target audience? What unique benefits does it offer compared to similar products on the market? Ensure your marketing messaging highlights these benefits and justifies the price point.

Evaluate market saturation:

Finally, it's essential to evaluate the competition in your market. If several established players offer similar products at similar price points, it may be more difficult to capture market share and attract customers. However, if your product is significantly different or offers a unique value proposition, you might be able to charge more than competitors and still generate demand.

Re-evaluating Your Target Customer: Why Higher Prices Can Lead to Higher Profits

Next, consider redesigning or redefining your product or service at a price ten times higher than your initial estimate. By doing so, you will likely need to enhance the quality and level of service provided. However, the resulting increase in profit will enable you to accomplish this.

Higher Prices Can Attract Higher Quality Customers

By raising your prices, you will likely attract a different customer level. These customers may have a higher income level or be more willing to invest in quality products or services. This, in turn, can lead to higher revenue per customer, even if your customer base becomes smaller. By catering to a smaller yet more committed audience, building brand advocates who can quickly become repeat clients becomes possible.

Higher Prices Can Increase Perceived Value

The cost of a product or service will often influence a customer's perceived value. A higher price can create the impression of a superior product, leading to increased profitability. Providing additional benefits, such as a better customer experience or more extensive support, can also increase the customer's perceived value even at a higher price.

Brand Positioning Benefits

One of the most significant benefits of raising your prices is the opportunity to reposition your brand. By offering premium goods and services, you are repositioning yourself in the market and positioning yourself as an authority in your industry. This naturally increases people's trust in your brand and provides an excellent strategy for boosting your brand's credibility.

Higher Prices May Improve Your Customer Experience

By raising your prices, it may become possible to deliver a more refined, luxurious customer experience. You can invest in enhancements such as customer support and infrastructure to create a level of value that can't be matched by low-price offerings.

Increasing Your Margins

Finally, increasing your prices will also increase your margins. This increased margin will put you in a more competitive position to invest in new marketing campaigns, remodel stores, and offer better products. You can reinvest these profits to ensure your business progresses. You can expect a rise in profits if the funds are utilized correctly.

While it may seem counterintuitive, raising your prices and reevaluating your target customer can significantly increase profits for your small business. By catering to a smaller yet more committed audience, providing a more luxurious customer experience, increasing the perceived value of your products or service, and repositioning your brand as an authority in your industry. All of these lead to increased revenue per customer and profits overall. It is important to consider implementing this idea carefully and strategically - start with giving your existing clients reasons for making the price shift, then reproducing the message on your website and marketing campaigns. It is safe to say that if utilized correctly, raising prices can be very rewarding.

The value proposition

You now have a product or service that is priced at ten time your original product and is aimed at a different audience. Time to write out the value proposition.

You have to compete not just against other small businesses, but also against bigger players with more resources and larger budgets. This is where a strong value proposition can make a huge difference.

What is a value proposition, and why is it important?

Simply put, a value proposition is a statement that explains why a customer should choose your product or service over your competitors. It’s the unique benefit or advantage that you offer, and it should be backed up by evidence or specific features that make your product stand out. A value proposition can help you differentiate yourself in the marketplace and be a powerful marketing tool.

Having a solid value proposition is especially important for small businesses. You may not have the resources to compete on price alone, but you can offer something unique that sets you apart. This can include superior customer service, a more personalized experience, or a faster turnaround time. By highlighting your value proposition, you can attract customers who are looking for a specific benefit or advantage and convince them to choose you over the competition.

How to create a value proposition that resonates with your customers

Creating a strong value proposition takes time and effort but is worth it in the long run. Consider using the formula provided by Alex Hormozi to define the value of your offer.

Value

This formula considers the customer’s desired outcome, their perceived likelihood of achieving it through your product, the time it will take to achieve it, and the required level of effort. By evaluating your value proposition using this formula, you can ensure that you’re effectively communicating the benefits of your product or service in a way that resonates with your customers.

How to Develop an Irresistible Offer that Your Customers Can't Refuse

We want to create something that will solve their problems, meet their needs, or satisfy their desires. But to do that, we need to craft an irresistible offer they cannot refuse. An offer that taps into their deepest needs and solves their biggest pain points.

The first step in developing an irresistible offer is identifying your target customer's pain point. You need to understand what frustrates them, what they need the most, and what problem they struggle to solve. Once you have identified their pain point, you can create an offer that directly solves it. Your offer should eliminate or resolve their pain point and provide a solution they can't find anywhere else.

The second element of an irresistible offer is high value. Your offer should be perceived as highly valuable to your target customer. This can be achieved through bonuses, low intro pricing, or other elements that make the offer more appealing. The value of your offer should exceed the price your customer pays so that they feel like they are getting a great deal.

The third element of an irresistible offer is risk-free. Your offer should have guarantees, warranties, or other elements that minimize risk for your customer. This will create a sense of security and trust, making it easier for them to say yes to your offer. The less risk involved, the more likely they are to take action and make a purchase.

The fourth element of an irresistible offer is transformation. Your offer should paint a vivid contrast between before and after. Your customer should be able to see themselves in a transformed state, free from their pain point and living a better life. By tapping into their emotions and desires, you can create a powerful offer that speaks directly to their needs.

The fifth and final element of an irresistible offer is scarcity. Your offer should have a sense of urgency and exclusivity. This can be achieved through deadlines, limited spots, or one-time access. By creating a sense of scarcity, you can increase demand for your offer and create a sense of urgency that drives action.

Developing an irresistible offer is not easy, but it is essential if you want to grow your business. By identifying your customer's pain point, creating a high-value offer, minimizing risk, evoking transformation, and creating scarcity, you can craft an offer your customers can't refuse. Remember, your offer should be designed to make their problems disappear and provide a solution they can't find anywhere else. By focusing on their needs and desires, you can create an offer that will help you achieve your business goals and help your customers achieve theirs.

Designing a Winning Marketing Campaign for Your Small Business

With limited resources and budgets, creating a targeted marketing campaign that draws the right audience into your funnel is essential. But with so many marketing options available, figuring out where to start can be overwhelming.

Creating Lead Magnets That Attract the Right People

The first step in creating a marketing campaign that draws in the right target audience is creating lead magnets that appeal to your ideal customer. A lead magnet is an incentive you offer potential customers in exchange for their contact information, such as an e-book, video tutorial, or free trial.

To attract a high-value customer, you need to offer high-value lead magnets. There is no point in designing a trip wire lead magnet that will only be attractive to low-value clients. You need to be bold and offer something of high value to your prospects but affordable for you to provide.

By offering a lead magnet that solves a specific problem or appeals to your ideal customer's interests, you increase the likelihood that they'll provide their contact information and enter your marketing funnel.

Retargeting and Follow-up

To ensure that your marketing campaign is successful, it's essential to retarget and follow up with potential customers who have entered your funnel but haven't made a purchase. This means using retargeting ads, email campaigns, and other strategies to keep your brand top of mind and encourage them to complete the purchase.

Following up with potential customers demonstrates your value proposition and shows them that you're committed to meeting their needs. This can help build trust and increase the likelihood of conversion.

Remember that marketing is an iterative process – you'll need to test and adjust your strategy to ensure it meets your goals. By staying focused on your ideal customers and what they value, you'll be well on your way to creating a successful marketing campaign that drives business results.

This article highlights the importance of an effective marketing strategy, focusing on creating an irresistible offer and a meticulously crafted marketing campaign. The key lies in understanding the customer, identifying their pain points, and creating a high-value offer that resolves these issues. Your proposition should be risk-free, transformative, and present a sense of scarcity to drive action. Furthermore, the article outlines the necessity of a targeted marketing campaign with high-value lead magnets and the importance of retargeting and follow-up.

In light of recently increasing our product price by ten-fold, we recognise the need to enhance the perceived value of our offer. This price increase affords us a significantly higher margin, enabling us to create a more irresistible offer for prospective customers. By bolstering the worth of our product, we can captivate the interest of potential customers who not only appreciate the product's value but also possess the financial capability to pay for it. This strategic approach to pricing and marketing will streamline our efforts, ensuring a more efficient and effective customer acquisition process.

Hello!

Nice bloke with practical ideas. Former Procter & Gamble, Kraft and IBM sales and marketing executive. Became a business owner 20 years ago. Started multiple businesses including EXELA which is the most successful Keap® & Infusionsoft™ reseller in the EMEA region.

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