Types of difficult customers and how to deal with them

Customers are the lifeblood of any business. This is especially true for small businesses that rely on a few customers to keep them in business. In this blog post, you will learn about different types of customers and how you can deal with them effectively. It's always important that your business has a customer service policy. If there are certain things they want, just tell them no and if they don't like what you have then there are plenty of other businesses that would love to have them as a customer.

It’s hard to remember the positive interactions when you are constantly bombarded with negative interactions. They can turn your day from a good one into something terrible in just seconds and make everything else seem like it is going wrong too.

Here is an example of what I mean by a type of customer with a brief summary:

- Opinionated Customer: This is the customer who asks a lot of questions, demands answers and does not take no for an answer. They can be really difficult to deal with because they are so sure that they know everything about what you offer.

Lets firstly take a look at the complainer:

The first kind of customer is the complainer . These people are never happy with anything. They complain about the food, they complain about not being recognized as a customer, and even if you give them everything for free it is still too much money! The best way to deal with these customers is by listening to their complaints and then making an effort to fix the issue that led them to complaining in the first place.

However, sometimes the best way to deal with these people is to take a calm and considered approach. Looking at the problem from a different perspective can make all of the difference. Rather than thinking of it as an attack on your business, think about how this person reacted because they were not happy with their experience.

Click here to continue to the more detailed article on keap.com...


Nice bloke with practical ideas. Former Procter & Gamble, Kraft and IBM sales and marketing executive. Became a business owner 20 years ago. Started multiple businesses including EXELA which is the most successful Keap® & Infusionsoft™ reseller in the EMEA region.

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